[ref. a85906516] Sembawang - Application Support Engineer

About the role

The Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in production to ensure maximum service uptime.

The incumbent should be proficient in ACI BASE24 applications & Nonstop platform and possess strong analytical and problem-solving skills.

• Provide quality day-to-day L2 Production support for ACI Base24 applications, troubleshooting, identifying root causes, and implementing solutions.
• Coordinate and support infrastructure maintenance & security patching activities.
• Manage new application releases, adhering to the best practices of the release management process
• Collaborate with various teams including Development, Infrastructure, Vendors, Security and Change management teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely per the Service Level Agreement with the Business
• Enhance existing support process to maintain/improve service level & quality.
• Monitor application performance with Prognosis tools and identify improvement areas.
• Document support processes, procedures, and troubleshooting steps.
• Participate in on-call rotations for after-hours support.

• Bachelor’s degree in computer science or other related Technology disciplines in medium to large organizations
• At least 5 years of experience in the programming languages such as: TAL, C, C++, COBOL, ENSCRIBE
• Prior experience with Base24 Applications such as: Base24-Classic and Base24-EPS modules – POS Device Handler, POS Authorization, Host and Interchange ISO8583 Interfaces
• Expertise in HP Nonstop tools like FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Pathway, Enform, DDL, Guardian Procedure calls, TCP/IP programing, TMF
• In-depth understanding of Online Transaction Processing
• Experience with end-to-end systems development life cycles and standards in HPE Nonstop development environment
• A proactive team player who thrives in a fast-paced dynamic environment
• Excellent problem-solving and analytical skills
• Strong communication (both written and verbal) and interpersonal skills
• Application Support Domain with skills for managing and troubleshooting the Production issues
• Minimum 3 years of experience in application support or a similar technical role
• Strong troubleshooting and problem-solving skills with a focus on root cause analysis
• Proficiency in using monitoring and diagnostic tools to identify and resolve issues
• Experience with key software development and deployment tools and methodologies
• Understanding of networking, system administration, and database concepts
• Excellent communication and documentation skills to effectively liaise with technical and non-technical stakeholders
• Ability to work independently and as part of a collaborative team
• Certifications in relevant technologies or frameworks would be an advantage