Toa Payoh - Front Office Manager
Millennium Hotels and Resorts Toa Payoh Full-time
Front Office Manager
Reporting to the Executive Assistant Manager, the incumbent will be responsible to oversee the entire front office team and ensure a smooth and efficient day to day operation:
- Manage and coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge, Concierge and Reservations)
- Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global on-line reviews.
- Monitor financial performance and work jointly with the Reservations and Sales Team to maximize room occupancy and departmental revenue by driving upsell and loyalty programmes.
- Constantly review, assess, improve and establish clear SOPs and service standards.
- Establish close working relationship with other departments to resolve guests/customers’ issues and concerns efficiently.
- Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.
Requirements:
- A degree or diploma in Hotel Management or equivalent
- Minimum 3 years of experience in a similar capacity in the Hotel industry
- Excellent interpersonal and communication skills and demonstrate leadership abilities
- Exhibit excellent organizational and time management skills
- Be Technology literate with knowledge of hospitality applications and tools such as property management system and property reservation system
- Able to work in a fast paced environment that promotes changes and drive for achievements
PERSOLKELLY SINGAPORE PTE. LTD.Toa Payoh
appointments, meetings, travel, and conferences.
• Prepare and submit monthly expense reports for the General Manager.
• Handle document preparation and distribution (memos, meeting minutes, reports, etc.).
• Manage office supplies, including ordering...
Singapore Management UniversityToa Payoh
Assistant Duties: Provide administrative support to OIE Director, including calendar management, correspondence handling, and minute-taking.
• Associated Responsibilities: Providing any other administrative support to OIE team and, where needed, to Office...
OHMM Pte LtdSingapore River, 5 km from Toa Payoh
We are seeking an experienced accountant and office manager to handle our company wide administration including accounting and management reporting at a group level.
Responsibilities
• Company Accounting (P&L, debtors, payments, GST etc...