Customer Service Officer (Tampines) - Tampines
The Customer Service Officer is responsible for delivering exceptional customer service to clients by managing inquiries, resolving complaints, and providing detailed information about the company's products and services. This role requires effective communication skills, problem-solving abilities, and a strong understanding of the company's offerings to ensure that customer needs are met promptly and accurately.
The Customer Service Officer will also assist in maintaining customer records, processing orders, and handling returns or exchanges. This position demands a high level of professionalism, patience, and a customer-centric approach to foster long-term relationships and enhance the overall customer.
(JR108151)
Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Provide accurate information about products, services, and company policies.Assist customers with placing orders, making returns, and processing exchanges.
Issue Resolution: Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department or supervisor when necessary.
Record Keeping: Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions.
Document customer interactions and actions taken in the company’s CRM system.
Collaboration: Work closely with other departments to provide seamless customer service.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes.
Provide suggestions to management on how to improve the overall customer experience.
Compliance: Adhere to company policies and procedures, as well as industry regulations and best practices.
Ensure all customer service activities comply with legal and ethical standards.
Performance Monitoring:Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.
Requirements:- Minimum 3 GCE “O” Level passes and/or proficient in English.
- Require working on shift:
2nd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).