Customer support executive - Geylang

apartmentALPHAWAVE TECHNOLOGY (S) PTE LTD placeGeylang scheduleFull-time calendar_month15/4/25

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

Handle customer’s queries, service requests and sales enquiries.
Manage customer issues and ensuring timely resolution.
Manage customer requests and enquiries through various media.
Obtain and maintain records of contacts, accounts and orders.
Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

Prepares Sales Quotations and Delivery Orders.
Perform any others ad-hoc duties & responsibilities as assigned.
Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.
Fresh graduates in related fields will also be considered.
Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.
Good interpersonal and time management skills.
Independent, meticulous and responsible with good working attitude.

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