Geylang - Customer Service Lead (Industrial Manufacturing)
ABOUT THE CLIENT
Our client is a global leader in industrial manufacturing, specializing in high-performance materials and engineered solutions. With a strong heritage and a commitment to innovation, the company serves diverse industries, including paper production, advanced textiles, and filtration.Their expertise lies in developing cutting-edge products that enhance operational efficiency, sustainability, and product quality for their customers worldwide.
The company has a significant global presence, with manufacturing sites and sales offices across Europe, Asia, and the Americas. Their Singapore operations play a crucial role in supporting regional customers and ensuring seamless supply chain management.Known for fostering a collaborative and dynamic work environment, they emphasize employee development, operational excellence, and customer satisfaction.
ROLE DESCRIPTION
The Customer Service Leader will oversee a team of three Key Account Executives, ensuring exceptional operational customer service. This role requires a deep understanding of supply chain processes, shipping and banking terms, and proficiency in ERP systems.The leader will act as a pivotal link between clients and manufacturing sites across Europe, the US, and China, ensuring seamless communication and service delivery.
RESPONSIBILITIES- Team Leadership: Guide, mentor, and supervise a team of Key Account Executives, fostering a collaborative and high-performance environment.
- Customer Service Operations: Ensure timely and accurate processing of customer orders, inquiries, and complaints, maintaining high satisfaction levels.
- Supply Chain Coordination: Collaborate with internal departments and external partners to oversee the end-to-end supply chain, ensuring timely product delivery.
- ERP System Management: Utilize and oversee ERP systems to monitor orders, inventory, and customer data, ensuring data integrity and process efficiency.
- Process Improvement: Identify opportunities to enhance customer service processes and implement best practices to increase efficiency and effectiveness.
- Reporting: Generate and analyze reports on team performance, customer feedback, and operational metrics to inform decision-making and strategy.
- Experience: Minimum of 3 years in supply chain management / account management / B2B sales, preferably within manufacturing or related industries.
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Technical Skills: Proficiency in ERP systems; strong understanding of supply chain, shipping, and banking terms.
- Language Proficiency: Fluent in English to effectively communicate with global clients and manufacturing sites. Speaking Mandarin is a plus point to better communicate with clients from China.
- Soft Skills: Excellent leadership, communication, and problem-solving abilities; strong organizational and multitasking skills.
HOW TO APPLY:
Interested candidate, please submit your application by emailing a detailed copy of your updated Resume in MS Word Format to CHEN Xianjin (EA Personnel Reg. No. R25127283, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking “Apply Now” or contact Xianjin at [email protected] for a confidential discussion.
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