Choa Chu Kang - Cluster Leader / Team Leader - North / East / West Region

placeChoa Chu Kang scheduleFull-time calendar_month29/3/25

Job Summary:

We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. We are also seeking for an experienced and skilled Team Leader to lead and manage a team of General Practitioners support staff.

The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing strategic initiatives to enhance clinic performance.

Job Location:

Cluster Leader - West, North & East Region

Team Leader - West, North & East Region (Bangkit/Bukit Panjang/Senja/Clementi/Hougang/Punggol Coast/Kent Ridge/Tampines)

Key Responsibilities:

Operational Management:

Oversee the daily operations of a cluster of clinics, ensuring compliance with regulations and company policies
Manage clinic budgets, resources, and staffing to achieve business objectives
Implement process improvements to enhance patient flow, reduce wait times, and increase productivity

Leadership and Development:

Lead, mentor, and develop a team of clinic managers and staff to achieve departmental goals
Foster a culture of excellence, innovation, and continuous learning
Conduct performance evaluations, provide feedback, and identify training needs

Patient Experience:

Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences
Implement patient satisfaction initiatives and monitor feedback to drive improvements

Business Growth:

Drive business growth through strategic planning, market analysis, and competitive intelligence
Identify opportunities to increase revenue, expand services, and enhance market share

Requirements:

Diploma in Healthcare Administration, Business, or a related field
At least 3 years of experience in clinic operations management and leadership
Strong leadership, communication, and interpersonal skills
Ability to analyze data, think strategically, and make informed decisions
Experience with clinic management software and systems
Understanding of healthcare regulations, accreditation standards, and compliance requirements

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