[ref. r1201121] IT Project Manager (F&B) - Toa Payoh
Goldtech Resources Pte Ltd Toa Payoh Temporary
We are seeking a highly skilled Project Manager to lead the development and deployment of a new Point-of-Sale (POS) system tailored for the Food & Beverage (F&B) industry. This role requires expertise in technology project management, strong stakeholder engagement, and a deep understanding of F&B operations.
The ideal candidate will oversee system design, vendor coordination, implementation, and user adoption to ensure a smooth and efficient transition for end users.
Key Responsibilities:
Project Planning & Execution- Define the project scope, objectives, timelines, and resource requirements.
- Develop a comprehensive project roadmap, ensuring alignment with business goals.
- Oversee the end-to-end development, testing, and deployment of the new POS system.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Collaborate with internal teams (IT, operations, finance, customer service) to gather requirements and ensure successful implementation.
- Manage relationships with POS system vendors, third-party developers, and solution providers to ensure timely delivery.
- Act as the main point of contact between technical teams and business stakeholders.
- Ensure seamless integration of the POS system with existing F&B operations, payment gateways, and inventory systems.
- Conduct end-user training sessions for restaurant staff, managers, and corporate teams.
- Gather feedback from users and optimize the system based on operational needs.
- Develop documentation, SOPs, and troubleshooting guides for system users.
- Track system performance and resolve any post-deployment issues.
- Work closely with IT and support teams to implement enhancements, updates, and security patches.
- Analyze system usage data and generate insights for business improvements.
Requirements:
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- 3-5 years of experience in project management, preferably in F&B, hospitality, or retail technology.
- Strong knowledge of POS systems, payment solutions, and cloud-based platforms.
- Experience with agile project management methodologies and software development lifecycle (SDLC).
- Ability to translate business needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
- Proficiency in project management tools such as JIRA, Trello, or Microsoft Project.
- Certification in PMP, PRINCE2, or Agile/Scrum is a plus.
- Preferred Experience:
- Hands-on experience in implementing POS software in restaurants or F&B chains.
- Familiarity with inventory management, CRM, and data analytics tools.
- Understanding of F&B industry workflows, compliance, and operational challenges.
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