Hotel F&B Supervisor - Geylang
JOB RESPONSIBILITIES
Responsible for the cleanliness of his station and to assist in clean presentation of outlet as a whole. Assign cleaning duty to staff in F&B areas.
Responsible for order taking, check and supervise a proper set-up and ensure sufficient mise en place for the food and beverage outlet.
Check on their respective shift staff attendance and punctuality.
Handle the F&B Service Agents duties personally in case of heavy rush.
Always be alert to guest needs or special meals not available in the menu.
Maintain good relations with Hotel guests and learn their names.
Conduct daily briefing before every shift for F&B Service Agents.
Handle all guests’ complaints and record in daily report/book and Incident Form.
Coordinate with Housekeeping on Replenishing Beverage List and raise Requisition Form to replenish stock for the day.
Check, refresh or set-up seminar and function rooms before it begins and after it ends. Fulfill all guest requirements to their satisfaction.
Check all food and beverage before serving to guests. Follow F&B Service Standards at all times.
Be familiar with our Quality Management Systems ISO & SQC so as to train all staff to work closely with the system.
Perform other duties as and when assigned by the Management.
JOB REQUIREMENT- Possess at least a NITEC or equivalent
- At least 3 years of experience in related field
- Fluent in spoken English, understand Chinese, Teochew, Hokkien is an advantage to serve chinese customer
- Team player
- Good communication and interpersonal skills
- High initiative and positive attitude
- Able to work on rotating shift, including weekends and public holidays