Guest Service Team Leader (Club Lounge) - Toa Payoh

apartmentPan Pacific Hotels and Resorts placeToa Payoh scheduleFull-time calendar_month5/4/25

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

As a Guest Service Team Leader, you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and check-outs. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations:

Setting up and maintain the Executive Lounge during breakfast, afternoon tea and evening cocktail hours.
Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
Ensure that the Executive Lounge is properly maintained at all times.
Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition.
Report and follow up on any malfunction equipment.
Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.
Handle guest feedback and requests.
Maintain good guest relations with all guests at all times.
Knowledge of the daily VIP and lobby movements and requests.
Responsible for the Guest Experience.
Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Coordinate with Housekeeping to track the readiness of rooms for check-in. Process all types of payment such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Complete designated cashier and closing reports in the computer system.
Assist the Club Manager in managing and training the team members

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience, qualifications in hospitality management (preferred), and valid Basic Food Hygiene Certifications. If you believe you are the right fit for the role, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

local_fire_departmentUrgent

Senior Recruitment Consultant / Team Lead - Toa Payoh

apartmentRecruitPedia Pte LtdplaceToa Payoh

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Recruitment Consultant/Recruitment Team Lead to support through the next phase of growth and development roadmap. Duties...

thumb_up_altRecommended

Senior Service Team Leader (Lobby Management) #HZTT - Toa Payoh

apartmentRECRUIT EXPRESS PTE LTDplaceToa Payoh

in any field • Able to start work ASAP or on short notice • Prior experience in managing a team of service associates is needed! Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg Jessica Fong Zhi Tong...

electric_boltImmediate start

Housekeeping Public Area Team Leader - Toa Payoh

apartmentPan Pacific Hotels and ResortsplaceToa Payoh

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career! The Housekeeping Public Area Team Leader supervises and inspects cleaning of all public spaces, service areas, guest corridors...