Key Account Manager - Geylang

Our client is a leading global professional services company. We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within Export business.

Responsibilities:

• Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
• Continually acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct solutions are delivered to our top advertisers in a timely manner
• Serve as the link of communication between key customers and internal Client teams
• Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Proven experience as Key Account Manager
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Outstanding ability in problem-solving and negotiation
• Business level proficiency in English and excellent native Mandarin
• BSc/BA in business administration, sales or relevant field
• Good knowledge/experience in performance marketing and SEM, good hands-on skills.
• At least 5 years of relevant experience
• Experience in assisting clients in China, having worked in Chinese export industry
• Working experience from similar tech platform or digital marketing firm.