Customer Service Executive

Our Vision

EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Working hours :

• Monday - Friday 9am to 6pm

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Monthly incentives/bonuses up to $500 based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 2 years experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact
• Skill: Ms Office, Email, Messaging apps