Customer Service Executive - Geylang

apartmentInspire Mum & Baby placeGeylang scheduleFull-time calendar_month18/4/25

We are looking for a friendly, proactive, and dedicated Customer Service Executive to join our team. This role is essential in ensuring our clients receive warm, attentive service from the moment they connect with us. If you enjoy working in a fast-paced, family-friendly environment and are comfortable with weekend work, we’d love to hear from you!

Key Responsibilities

Customer Enquiries & Communication

Respond to customer queries across multiple channels (email, phone, chat, social media) in a timely, professional, and empathetic manner.

Centre Operations Support

Ensure the centre is clean, organized, and welcoming. Oversee customer flow and provide assistance to ensure smooth day-to-day operations.

Instructor & Class Coordination

Coordinate with instructors on class schedules and bookings to ensure accurate, efficient scheduling.

Customer Relationship Management

Build and maintain strong relationships with customers through excellent service, digital correspondence, and thoughtful follow-ups.

Sales & Follow-Up

Support sales by following up on leads from trials, encouraging package renewals, and meeting sales targets.

Who We’re Looking For

Prior experience in customer service, preferably in a wellness, educational, or service-based environment.
Excellent verbal and written communication skills, with a friendly and professional tone.
Strong organizational and multitasking skills.
Tech-savvy with familiarity in CRM systems, booking tools, and digital platforms.
Sales-minded with the ability to promote our services and drive renewals.
Must be available to work on at least one weekend day (Saturday or Sunday) or both weekends preferable as part of your regular schedule.
Positive, team-oriented attitude with a proactive approach to challenges.

Why Join Us?

? Be part of a caring and committed team that’s passionate about making a difference in women’s and children’s lives.
? Opportunity for professional growth in a supportive, vibrant environment.
? Work in a dynamic, multi-service centre that’s constantly evolving and expanding.
?️ A culture that values empathy, teamwork, and personal development.

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