Bukit Merah - Shipping & Customer Service Representative (Letter Of Credit / LC)

Customer Service Support

• Letter Of Credit / LC
• Export Documentation

Job Scope:

• Order processing
• Handle emails / calls from customers and suppliers
• Liaise with shipping lines / freight forwarders and arrange transportation of orders
• Prepare export documentation, as well as overseeing completion of cargo inspection and warehousing when needed
• Communicate order status with suppliers and customers, from schedule of production to estimated time of delivery
• Data entry of customer order information, product grades, and pricing
• Ensure appropriate control of customers’ payment terms, in conformance with company guidelines
• Manage Letter Of Credit (LC) issuance or negotiation as needed
• Respond to general order inquiries from suppliers, customers, and traders including price, grade, and freight compilation for record keeping or new quotations
• Provide sales assistance and support information upon traders’ request
• Communicate lead information to Sales Service Manager in the organization
• Troubleshoot problems encountered in the various stages from order receipt to final billing process, e.g. meeting production, transportation deadlines, solving logistic problems, assisting traders with quality claims, post-sales file research, etc
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma
• Possess at least 3 - 5 years’ Customer Service & Shipping experience
• Prior experience in Letter Of Credit (LC) is mandatory
• Prior experience from Trading / Transportation industry is advantageous
• Strong communications & interpersonal skills

Other Information:

• Company: European Trading MNC
• Working Day: Mon
• Fri / Office Hour (Hybrid Work Arrangement
• 1 Day WFH)
• Salary: Up to $3800/mth + AWS + VB
• Working Location: City Hall

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076