Customer Service Executive
FLINTEX CONSULTING PTE. LTD. Toa Payoh
Responsibilities:
- Making & receiving customer inquiry calls
- Handling customer complaints
- Collecting & analysing customer feedback
- Responding to customer reviews
- Support software training & software installation with customer
- Intervention driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange CCTV installation or maintenance booking with the customer
Additional Information:
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among the customer service team
- Attentiveness and patience
- Time-management skills
- Ability to find positivity in any situation
- Diploma /Degree education background can also apply
Mon to Fri 9am - 6pm
Absolute Kinetics Consultancy Pte LtdToa Payoh
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