IT Support Engineer

IT Support Engineer

Job Responsibilities:

• Responding to technical support calls from end users regarding computers and software applications, network and server systems
• Setting up and installing new computers, network devices, servers and software
• Managing AD user accounts
• Installing updates and patches
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• Maintaining inventories of hardware and software
• Managing backups of servers
• Keeping a record of issues and faults along with solutions, for future reference.

Qualifications and candidiate profile:

• Degree or Diploma in Electronic Engineering / Computer Science
• Knowledge of TCP/IP protocol
• Experience of support and provisioning of network devices and servers in a similar role
• High level of customer service skills.
• Capable of producing high standards of work, to tight deadlines
• Highly organised and able to work on own initiative to complete the range of tasks required
• Able to work as part of a team
• Able to operate effectively in difficult and pressured situations
• Flexible and willing to work outside core business hours as required