Customer Service Executive - Geylang
Faststream Recruitment Pte Ltd Geylang Full-time
We are seeking a detail-oriented Freight Customer Service Executive to join our dynamic team. The ideal candidate will have a strong background in freight forwarding and a passion for exceptional customer service. This role involves managing inquiries, coordinating airfreight and oceanfreight shipments, and ensuring smooth communication between clients and internal teams.
Responsibilities include:
- Customer Support: Serve as the main contact for customer inquiries, ensuring prompt and satisfactory resolutions.
- Shipment Coordination: Oversee airfreight and oceanfreight logistics, including booking, tracking, and documentation, while liaising with carriers and stakeholders.
- Problem Solving: Address shipping issues, proactively update customers on delays, and find effective solutions.
- Documentation & Compliance: Prepare shipping documents, ensuring adherence to regulations and maintaining accurate records.
- Collaboration: Partner with internal teams to enhance customer experiences and streamline operations.
- Performance Tracking: Monitor feedback and service metrics to drive continuous improvement.
Key requirements:
- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403
Perennial Sourcing SolutionsGeylang
Join our dynamic team as a Customer Service Executive!
Are you a people person with exceptional communication skills? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer experiences? If so, we have...
WORLD MARKETING GROUP PTE. LTD.Bedok, 4 km from Geylang
for renewal/conversion (depending on business needs)
Duties and responsibilities:-
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical...
Faststream Recruitment Pte LtdToa Payoh, 4 km from Geylang
We are seeking a detail-oriented Freight Customer Service Executive to join our dynamic team. The ideal candidate will have a strong background in freight forwarding and a passion for exceptional customer service.
This role involves managing...