L1 Maintenance Engineer

L1 IT Maintenance Engineer

• Round the clock monitoring and maintenance of the System(hardware and software)to ensure system uptime in accordance to SLA commitments
• Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basicrepairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolvemore advanced issues when necessary
• Perform Install/ Move / Add / Change (IMAC)activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
• Singapore Citizen preferred
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided
• Need to perform SHIFT WORK

• Rotating 12 hrs SHIRT or as assigned