IT Executive / Assistant Manager - Toa Payoh

About the role

Hot Palette (Asia Pacific) Pte. Ltd., a leading hospitality and tourism company, is seeking a motivated and experienced IT Executive/Assistant Manager to join our dynamic team. This full-time role will be based in our City Hall Central Region office, where you will play a vital part in supporting the company's technology infrastructure and digital initiatives.

• Oversee the daily operations of all company systems, including LANs, WANs, servers, and software applications.
• Plan, support and maintain network infrastructure, including design, deployment, and management of network servers (file servers, VPN gateways, etc.) at HQ and outlet level.
• Provide hardware and software technical support to company users.
• Assisting in the development and implementation of IT policies and best practice guides for an organisation including the F&B outlets.
• Overseeing support for various IT projects.
• Manage and configure all hardware and software such as Point-of-Sale (POS) system, Kitchen Display Systems (KDS), Microsoft 365, email, internet security, restaurant CCTVs, receipt printers, credit card terminals, routers etc.
• Manage and maintain outlet POS menu database and ensure timely update.
• Acting as a liaison between the Office and Operations teams, ensuring effective communication of issues and solutions.
• Monitoring system performance, diagnosing and resolving technical problems, including system failures, security breaches, or data loss.
• Safeguarding data and network access and assessing organizational needs to determine appropriate technology solutions.
• Developing and implementing disaster recovery plans, preventive measures, and maintaining data backups to ensure uninterrupted IT operations.
• Possessing strong technical skills, problem-solving abilities, and excellent interpersonal communication.
• Keeping abreast of the emerging technology, evaluating their utility for an organisation, and training staff to use new software and hardware.
• Conducting audits of hardware and software, applying necessary software patches or upgrading hardware as required.

• Diploma/Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (2-3 years) in IT support or a similar role, preferably within the food and beverage or retail sector.
• Knowledge of POS systems, inventory management software, ERP solutions, and database management.
• Strong understanding of Microsoft 365, networking (LAN, WAN, Wi-Fi) and system security protocols.
• Proficiency in Windows and Linux operating systems.
• Familiarity with food and beverage-specific regulations or standards is a plus.
• Working Conditions:
• Some travel may be required to support multiple locations or vendors.

What we offer

Join us as we continue to innovate and shape the future of the hospitality and tourism industry.

About us

Our commitment to innovation, sustainability, and excellence has made us a trusted partner for both leisure and corporate travellers.

Apply now to become our next IT Executive/Assistant Manager and be a part of our growing team.