Service Desk Consultant

apartmentTechbliss Digital Solution Private Limited placeSingapore calendar_month3/4/25

Job Description

Description

We are seeking a dedicated Service Desk Consultant to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional customer service and technical support to our users, ensuring their IT issues are resolved in a timely manner.

Responsibilities

Provide first-line support to end-users for IT-related issues via phone, email, or chat.
Diagnose and troubleshoot hardware and software problems.
Log and track service requests in the ticketing system.
Escalate complex issues to higher-level support teams as needed.
Assist with onboarding and training of new employees on IT systems.
Maintain documentation of troubleshooting steps and solutions for future reference.

Skills and Qualifications

1-3 years of experience in a Service Desk or IT support role.
Proficient in Windows and Mac operating systems.
Familiarity with common software applications such as Microsoft Office Suite and enterprise software.
Knowledge of networking concepts and basic troubleshooting techniques.
Strong communication and interpersonal skills.
Ability to work effectively in a team environment and independently.
Experience with ticketing systems such as ServiceNow or Jira is a plus.

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