AVP/Senior Associate, Operations Risk & Control, Central Risk Team, Global Financial Markets Operations (GFMO), Group Operations

Group Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The Operations Risk and Control team plays a critical role in identifying, assessing, mitigating and monitoring operational risks across GFMO. This role requires a strong understanding of risk management principles, a proactive approach to identifying potential process/control gaps and excellent communication and collaboration skills.

• Identify, assess and analyze operational risks across GFMO regions; develop and implement risk mitigation measures to address operational risks identified.
• Monitor the effectiveness of existing controls by conducting regular risk reviews and participating in regular risk assessments (i.e. RCSA, Annual Risk Approval, ICAAP) and recommend improvements to strengthen the control environment.
• Conduct and/or review risk assessments for new, updated policies & standards, products, processes, and GenAI technologies.
• Prepare and present risk reports to business and risk forums covering ops incidents, key risk metrics (KPI, KCI and KRI) and operational risk issues.
• Perform root cause analysis on risk events to identify lessons learnt and implement effective preventive actions.
• Stay current on all relevant jurisdictional regulatory requirements, expectations and industry standards for risk management to ensure GFMO’s compliance.
• Collaborate effectively with GFMO Group and Regional processing teams and various stakeholders such as Front Office, Risk Management Group (RMG), Tech and Operations COO Risk, Audit, Legal and Compliance to (i) identify, assess and address operational risks (ii) ensure compliance to new or changes in bank’s policies and standards iii) drive risk and control initiatives and conduct risk landscape reviews.
• Foster a strong risk-aware culture of continuous improvement to address operational risks through risk-sharing workshops and focused learning initiatives.

• Bachelors Degree or equivalent qualification.
• Minimum 5 years of relevant working experience, preferably in operational risk management or related field.
• Familiar with Bank’s Treasury systems: Murex, Front Arena, TZ, etc. Knowledge or work experience on Treasury & Markets Products and end-to-end Ops processes throughout a trade life cycle.
• Strong analytical skills and have a problem-solving mindset;able to think out-of-the-box with a good risk and control mindset to identify & challenge risk gaps and recommend effective solutions or remediation plans.
• In-depth understanding of risk management principles and experience with risk assessment, control design and implementation.
• Effective organizational and time-management skills, self-starter and ability to manage multiple priorities and meet deadlines.
• Good stakeholder management skills and have the confidence to speak to senior management for discussion on risk matters and decision making. Experience on cross-departmental collaboration will be an advantage.
• Comfortable to work with large data sets to identify indicators of potential risk gaps, areas of concern and enable effective data-driven solutions.
• Competent PC skills in Microsoft Office, effective written and verbal communicator, team player and proactive.