Customer Service Officer I Call Centre I 12 Months Contract - Bukit Merah

Eligibility: Open to Singaporeans and Permanent Residents (PRs) only

The role demands excellent communication skills, attention to detail, and the ability to manage high-pressure situations professionally.

Key Responsibilities:

• Serve as a first-level helpdesk agent, responding promptly to inbound calls from members of the public.
• Provide first call resolution by understanding and advising users on their issues and concerns.
• Liaise with internal support or product teams to ensure timely and effective resolution of tickets.
• Ensure thorough documentation, tracking, escalation, and follow-up for all incidents logged.
• Make outbound calls to users who have requested a callback.
• Respond to emails assigned by the team leader in a timely and professional manner.
• Handle public queries via Chatbot platforms.
• Deliver excellent customer service, especially under pressure and during peak hours.

Requirements:

• Minimum O-Level qualification.
• Prior customer service or helpdesk experience is a strong advantage.
• Excellent communication skills in English (spoken and written).
• Able to handle high call volumes and manage stress effectively.
• Comfortable working rotational shifts, including weekends and public holidays.
• Strong problem-solving skills and a customer-first mindset.

EA License Number, 08C5248