Casino System Technician - Toa Payoh

• Provide excellent system support to the Casino Senior System Technician or above, Casino Manager, Casino Technical Manager and Casino Operations.
• To personally familiarize oneself and develop understanding of the fundamentals of Casino Operations Systems.
• To prepare for and carry out all system and EGM configuration changes and to report the configuration changes to all required Casino Departments and regulatory agencies as required.
• To constantly liaise with Casino Senior Technician and Casino Operations Management with regards to Casino system performance.
• Carry out effective slot system training to Casino Operations Management and Casino Technical Team Members as required.
• Liaise with Casino Senior System Technician and the Slot/Table Games Technical Department to ensure that all slot/table games systems are performing and reporting correctly.
• Liaise with Casino Senior System Technician and Casino project teams to ensure all Casino systems comply with Slot Regulations.
• Conduct system audits to ensure that Casino systems are in compliant with department policies and regulatory approvals.
• Maintain Casino system documentation, user guides, manuals and to make available to Casino Team Members and Casino Operations Management when required.
• Continually update personal knowledge of new systems introduced to the slot and (electronic) table gaming industry.
• Maintain effective communication and information flow throughout the Casino Operations Departments.
• Protect all assets of the Company and the Casino Operations Departments at all times.
• Comply with Slot/Table Games Department attendance guidelines and regulatory, Departmental and Company policies.

Job Requirements

• Diploma in related field preferred.

• No experience required as training will be provided

• Experience in application system support or IT related departments in casinos preferred.
• Electronic gaming technical background is an advantage.Other Prerequisites
• Familiar with network environment (Infra and/or Data Center) is preferred.
• Familiar with server environment (VM, Services, Application) is preferred.
• Good understanding of Casino Slot and Table Games Operations and analysis including all major manufacturers’ • Slot Machines, Slot Management Systems, Jackpot Control Systems, Inventory Systems, Slot Marketing Techniques and Player Tracking equipment as well as related Table Games systems.