Toa Payoh - Director of Integrated Facilities Management

Reporting to: Managing Director/Chief Executive Officer (MD/CEO)

Overview

The role requires a high-level of expertise in integrated facilities management, vendor management, stakeholder management, shareholder management, sustainability practices, and operational efficiency.

Key Responsibilities:

• Develop and execute the strategic direction of the Integrated Facilities Management program to align with organizational goals.
• Provide high-level of strategic guidance for facility planning, operations, maintenance, and capital improvement projects, ensuring business continuity and minimizing downtime.
• Lead the development of a comprehensive facilities management roadmap
• Embark on restructuring plans to build up a strong performing team within the department

• Oversee and manage the end-to-end of facilities management services including but not limited to building maintenance, energy management, janitorial services, HVAC systems, security services, landscaping, and waste management.
• Ensure compliance with health, safety, environmental, and regulatory standards, implementing risk management practices to safeguard both the business and personnel.
• Direct the implementation of technological solutions such as Computerized Maintenance Management Systems (CMMS), IoT-enabled facilities, and Building Management Systems (BMS) to streamline operations and enhance efficiency.

• Lead the negotiation and management of contracts service providers, ensuring service level agreements (SLAs) are met and performance standards are exceeded.
• Cultivate strong relationships with key internal and external stakeholders, ensuring their requirements and expectations are consistently met or exceeded.
• Drive continuous improvement and cost-efficiency through the analysis of performance, service delivery models, and industry best practices.

• Develop and manage the Facilities Management budget, ensuring proper allocation of resources to achieve operational and capital project objectives.
• Oversee expenditure planning for facility improvements, renovation projects, and major system upgrades.
• Identify opportunities for cost reduction through energy-efficient technologies, preventive maintenance, and vendor negotiations.

• Champion the company’s sustainability goals by integrating green building practices, energy-saving initiatives, and eco-friendly technologies into all facility operations.
• Monitor and report on energy consumption, waste management, and sustainability metrics to drive continuous improvement and corporate responsibility initiatives.
• Team Leadership and Development
• Lead, mentor, and develop a team of facilities management professionals, ensuring high levels of engagement, productivity, and professional growth.
• Foster a culture of continuous improvement, innovation, and customer-focused service within the facilities management teams.
• Establish key performance indicators (KPIs) to assess team effectiveness and ensure accountability across the department.

• Lead the development and implementation of contingency and disaster recovery plans, ensuring facilities are prepared for emergency scenarios, including natural disasters, power outages, or security threats.
• Implement proactive risk management strategies to minimize disruptions to operations and safeguard company assets.

Requirements:

• Bachelor’s degree in Facilities Management, Real Estate, Projects Management, Engineering, or a related field
• Professional certifications such as IFMA’s CFM, BIFM, SIFMA or equivalent
• 10+ years of experience in facilities management, with at least 5 years in a senior leadership or management role.
• Proven track record in overseeing complex, multi-site operations and managing large facilities teams.
• Extensive experience in vendor management, contract negotiation, and strategic procurement.
• Strong background in budget management, cost control, and capital project oversight.
• Experience in integrating technology into facilities operations and a strong understanding of automation systems like BMS and CMMS.
• Results-driven with a proactive approach to facilities management and continuous improvement.
• High level of integrity, professionalism, and confidentiality.
• Ability to handle high-pressure situations with diplomacy and poise.
• Strong business acumen with a focus on maximizing operational efficiency and minimizing costs.
• Commitment to fostering a positive, collaborative team culture while driving individual accountability.