Customer Service Officer / Executive / Coordinator - Toa Payoh

Job DescriptionReporting to the Senior Manager the incumbent will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 3 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.

1. day week (Monday to Friday)

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory and / or managerial role.