[ref. w8737120] Bukit Merah - Customer Service Executive

apartmentFLINTEX CONSULTING PTE. LTD. placeBukit Merah calendar_month14/3/25

Responsibilities:

Making & receiving customer inquiry calls
Handling customer complaints
Collecting & analysing customer feedback
Responding to customer reviews
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

Data analytics for software & product accuracy
Back-end QC check for new vehicle installation project
Observe & monitor for server performance
Arrange CCTV installation or maintenance booking with the customer

Additional Information:

Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Time-management skills
Ability to find positivity in any situation
Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

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