[ref. w8737120] Bukit Merah - Customer Service Executive

apartmentFLINTEX CONSULTING PTE. LTD. placeBukit Merah calendar_month 

Responsibilities:

  • Making & receiving customer inquiry calls
  • Handling customer complaints
  • Collecting & analysing customer feedback
  • Responding to customer reviews
  • Support software training & software installation with customer
  • Intervention driver fatigue cases for commercial bus & SME companies
  • Assist in the retrieval of camera footage for customers
  • Prepare usage report for sales team for grants claim
  • Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
  • Data analytics for software & product accuracy
  • Back-end QC check for new vehicle installation project
  • Observe & monitor for server performance
  • Arrange CCTV installation or maintenance booking with the customer

Additional Information:

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to share work among the customer service team
  • Attentiveness and patience
  • Time-management skills
  • Ability to find positivity in any situation
  • Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

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