Museum Docent cum Visitor Centre Officer - Toa Payoh
Singapore History Consultants Toa Payoh Full-time
Museum Docent
As a docent, your duties will be varied but ultimately it is really about 5 things:
- Delivering a high-quality and informative tour that is educational, interactive and entertaining
- Offering the highest levels of customer service in the visitor centre (sales and visitor enquiries)
- Undertaking site management, day-to-day operations, and facility checks
- Being responsible for crowd management during tours and events
- Undertaking directed research work from time to time
Job Scope
In-House Tours and Interactive Activities- Conduct daily in-house guided tours
- Handle guest enquiries
- Gather feedback on visitor experience
- Perform service recovery (where necessary)
- General in-house announcements and AV operations
- Counter sales (in-house guided tours and gift shop)
- Registration of visitors
- Daily and monthly monitoring of stock deliveries and replenishment of merchandise
- Maintain museum decorum and general cleanliness
- Maintain facility security
- Simple F&B duties
Assist in emergency evacuation/administer first aid
Other duties as and when assigned by senior management
About You
What makes you a Docent cum Visitor Services Officer- You're friendly and approachable with very good communication skills
- You have a good command of spoken English
- You're committed to providing outstanding customer service
- You have a passion for history and a flair for sharing it with others
- You're self-motivated and keen to succeed
- You're physically active and enjoy working both outdoors and indoors
- Prior experience (at least 1 year) working at heritage sites or attractions will be an advantage.
- Previous sales experience
- Fluency in another language
- Available to work on weekends and public holidays (5-day week)
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