Museum Docent cum Visitor Centre Officer - Toa Payoh

apartmentSingapore History Consultants placeToa Payoh scheduleFull-time calendar_month 

Museum Docent

As a docent, your duties will be varied but ultimately it is really about 5 things:

  • Delivering a high-quality and informative tour that is educational, interactive and entertaining
  • Offering the highest levels of customer service in the visitor centre (sales and visitor enquiries)
  • Undertaking site management, day-to-day operations, and facility checks
  • Being responsible for crowd management during tours and events
  • Undertaking directed research work from time to time

Job Scope

In-House Tours and Interactive Activities
  • Conduct daily in-house guided tours
  • Handle guest enquiries
  • Gather feedback on visitor experience
  • Perform service recovery (where necessary)
Retail
  • General in-house announcements and AV operations
  • Counter sales (in-house guided tours and gift shop)
  • Registration of visitors
  • Daily and monthly monitoring of stock deliveries and replenishment of merchandise
Other Duties
  • Maintain museum decorum and general cleanliness
  • Maintain facility security
  • Simple F&B duties

Assist in emergency evacuation/administer first aid

Other duties as and when assigned by senior management

About You

What makes you a Docent cum Visitor Services Officer
  • You're friendly and approachable with very good communication skills
  • You have a good command of spoken English
  • You're committed to providing outstanding customer service
  • You have a passion for history and a flair for sharing it with others
  • You're self-motivated and keen to succeed
  • You're physically active and enjoy working both outdoors and indoors
What would also help
  • Prior experience (at least 1 year) working at heritage sites or attractions will be an advantage.
  • Previous sales experience
  • Fluency in another language
  • Available to work on weekends and public holidays (5-day week)
apartmentMarina Bay SandsplaceToa Payoh
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