Museum Docent cum Visitor Centre Officer - Toa Payoh

Museum Docent

As a docent, your duties will be varied but ultimately it is really about 5 things:

• Delivering a high-quality and informative tour that is educational, interactive and entertaining
• Offering the highest levels of customer service in the visitor centre (sales and visitor enquiries)
• Undertaking site management, day-to-day operations, and facility checks
• Being responsible for crowd management during tours and events
• Undertaking directed research work from time to time

Job Scope

• Conduct daily in-house guided tours
• Handle guest enquiries
• Gather feedback on visitor experience
• Perform service recovery (where necessary)

• General in-house announcements and AV operations
• Counter sales (in-house guided tours and gift shop)
• Registration of visitors
• Daily and monthly monitoring of stock deliveries and replenishment of merchandise

• Maintain museum decorum and general cleanliness
• Maintain facility security
• Simple F&B duties

Assist in emergency evacuation/administer first aid

Other duties as and when assigned by senior management

About You

• You're friendly and approachable with very good communication skills
• You have a good command of spoken English
• You're committed to providing outstanding customer service
• You have a passion for history and a flair for sharing it with others
• You're self-motivated and keen to succeed
• You're physically active and enjoy working both outdoors and indoors

• Prior experience (at least 1 year) working at heritage sites or attractions will be an advantage.
• Previous sales experience
• Fluency in another language
• Available to work on weekends and public holidays (5-day week)