[ref. g10346502] Customer Service Officer / Call Centre Agent - Bedok

Customer Service Officer - Be the Face & Voice of Our Automotive Excellence!

Are you passionate about delivering exceptional customer experiences in the automotive industry? Join our team as a Customer Service Officer and become the first point of contact for our valued clients!

Key Responsibilities:

• Greet and assist customers promptly and professionally at our service centers
• Coordinate front-line operations and manage appointment bookings
• Handle first-level complaints and ensure smooth center operations
• Assist with payment transactions and vehicle release
• Support Service Advisors and Call Agents in their duties
• Perform upselling when appropriate during customer interactions
• Manage inbound/outbound calls and appointment bookings
• Follow up on no-show bookings to reschedule appointments
• Maintain a courteous and professional demeanor in all customer interactions
• Accurately record and relay messages to appropriate team members
• Assist with daily reception operations and intake reports
• Handle cashiering duties and document submission

Requirements:

• Excellent communication and interpersonal skills
• Strong customer service orientation with a positive attitude
• Ability to multitask and work efficiently in a fast-paced environment
• Basic understanding of automotive services (preferred)
• Proficiency in relevant computer systems and software
• Team player with a proactive approach to problem-solving