IT Helpdesk Support Engineer(3k to 3.8K)

Job:

• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance to project’s SLA(Service Level Agreement)
• Gathering of logs/information requested from L2 and L3 for ticket resolution
• Assist in generation of various reports and other admin work
• To be able to attend to user on-site when required.

Requirements:

• Diploma in Computer Science / Engineering/ Information Technology or equivalent
• Min 1 year's working experience as helpdesk agent, experienced in fronting customers
• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus
• Entry level vacancies are available
• 2 years agency contract
• 5 days work week from 0800 to 1730

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA Reg No : R1102621