Senior Data Center Technician- OCI
Oracle Singapore Full-time
Principal Talent Advisor at Oracle OCI | Ex-Meta | Hiring Leaders for OCI and Building Data Center teams for APAC region
Responsible for effective delivery of technical support and installations. This will include break-fix tasks, including hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Work primarily at an Oracle datacenter in a “mission critical operations” environment.
Commit to a 7x24-hours participation in the regional standby rotation program and shift.
Involves on-call shifts; must have a driving license and the ability to reach the datacenter site within 60 mins.
Collaborate closely with other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
Understand internal customer problems and provide technical solutions in a timely manner.
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Support deployment of on-site data center physical infrastructure; structured cabling installation is a significant part of this position.
Install, replace, and troubleshoot cables and hardware.
Work within a ticket-based environment, prioritizing ticketing queues, resolving escalations, and clearing blocking issues in accordance with internal policies and service level agreements.
Conduct system board level repair and fault diagnosis to SLAs.
Use provided tools for proper and timely internal reporting.
Plan and commission new rack positions.
Involve in the design and commissioning of new whitespaces.
Capable of performing work outlined above largely independently within defined policies and procedures.
Excellent interpersonal and communication skills, both written and verbal.
Support all work inside the datacenter and engage resources to resolve issues beyond personal expertise.
Act as hardware support expert liaison to other technical and non-technical teams.
Strong adherence to processes and act as a Process Champion.
Excellent knowledge of operating systems, hardware, and network fundamentals.
Excellent knowledge of datacenter design, including electrical and cooling plant operations.
Develop and verify proper procedures in supporting datacenter infrastructure.
Know when and where to escalate support issues and proactively engage external groups when there are issues affecting DC Operations.
Good level of spoken English is required.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
Software Development and IT System Custom Software Development
Responsible for effective delivery of technical support and installations. This will include break-fix tasks, including hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
Key Responsibilities
Effective delivery of technical support and installations, including break-fix tasks, hardware, network, cabling and rack deployments, site planning, problem escalation, and managing installations.Work primarily at an Oracle datacenter in a “mission critical operations” environment.
Commit to a 7x24-hours participation in the regional standby rotation program and shift.
Involves on-call shifts; must have a driving license and the ability to reach the datacenter site within 60 mins.
Collaborate closely with other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
Understand internal customer problems and provide technical solutions in a timely manner.
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Support deployment of on-site data center physical infrastructure; structured cabling installation is a significant part of this position.
Install, replace, and troubleshoot cables and hardware.
Work within a ticket-based environment, prioritizing ticketing queues, resolving escalations, and clearing blocking issues in accordance with internal policies and service level agreements.
Conduct system board level repair and fault diagnosis to SLAs.
Use provided tools for proper and timely internal reporting.
Plan and commission new rack positions.
Involve in the design and commissioning of new whitespaces.
Work as part of a multi-disciplinary team without friction.
QualificationsCapable of performing work outlined above largely independently within defined policies and procedures.
Excellent interpersonal and communication skills, both written and verbal.
Support all work inside the datacenter and engage resources to resolve issues beyond personal expertise.
Act as hardware support expert liaison to other technical and non-technical teams.
Strong adherence to processes and act as a Process Champion.
Excellent knowledge of operating systems, hardware, and network fundamentals.
Excellent knowledge of datacenter design, including electrical and cooling plant operations.
Develop and verify proper procedures in supporting datacenter infrastructure.
Know when and where to escalate support issues and proactively engage external groups when there are issues affecting DC Operations.
Good level of spoken English is required.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
Software Development and IT System Custom Software Development
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