Retail Manager (Liquor & Tobacco)

Job Responsibilities:

• Responsible for the travel retail operations across the 4 terminals in Changi Airport
• Contribute to the business strategy of sales and business development by establishing control, managing stock level ensure optimal stock par level through analysis of sales figures, trends and forecasting future sales
• Manage store’s merchandising, sales events, and stork management etc.
• Manage point of sales, analyze the performance, propose and implement any improvement actions required
• Responsible for monitoring KPIs such as sales, average purchase, productivity, inventory and loss control etc.
• Ensure service excellence among the Retail team members according to our the Service DNAs
• Coaching of Retail teams to provide exemplary product knowledge to assist customers with their need
• Handle customers’ queries in professional manner according to the company policy and CAG’s refund policy
• Ensure the stock level in the store within acceptable thresholds and work closely with Merchandising / Logistics team on stock replenishments and deliveries
• Accountable and responsible to investigate and report all loss prevent issues to management.
• Involve in the building and developing retail team with HR department, responsible to manage employee’s attrition and absenteeism, identifying training needs of individual employees
• Manage and ensure new team members are well trained and Integrated into the new environment
• Coaching of team members to ensure achievements of customer service standards, retail KPIs, sales target and expectations are met consistently.
• Assist the Head of Operations on team member’s objectives and to monitor / review their performances.
• Conduct annual, half yearly individual performance review with the Operations Manager.
• Provide constructive feedback and constantly provide coaching to the team for improvement
• Develop, identify potential team members, and to propose promotion
• Plan and manage employees’ work schedules, to ensure sufficient coverage at shop floor
• Support any store initiatives. E.g. Stock take, store change, renovations, opening and closing of stores etc.

• Bachelor’s degree / Diploma qualification
• Minimum 5 years of travel retail or FMCG in managing a big sales team with multi stores model
• Strong interpersonal and communication skills. Good knowledge of MS office tools
• Strong passion for customer service, energetic and motivated with a positive mindset, demonstrated leadership abilities.
• People orientated with the ability to motivate and coach the team

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified