[ref. f50908222] Collection Point Relationship Manager, SPX Express - Shopee

apartmentShopee placeSingapore scheduleFull-time calendar_month4/4/25

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description:

Role Overview:

Join SPX Express as a Collection Point Relationship Manager and play a key role in ensuring seamless last-mile delivery operations. In this role, you’ll be the primary liaison between SPX Express and our network of collection points, fostering strong partnerships, resolving operational challenges, and optimising performance to deliver exceptional service to our customers.

Key Responsibilities:

Relationship Management: Serve as the primary point of contact for SPX service points, building and maintaining strong relationships with partners to ensure high service levels and customer satisfaction

Operational Troubleshooting: Be the point of contact and execute problem solving for collection point issues, such as billing discrepancies, stuck parcels, and other operational challenges, to minimise losses and ensure smooth operations

Performance Management: Analyse collection point performance metrics, identify areas for improvement, and implement solutions to scale operation to meet the demand

Partner Support: Ensure new partners are well-equipped and knowledgeable about processes and standards

Periodic Partner Visits: Conduct periodic site visits to review partner performance. Assess partner operations and provide feedback for continuous improvement

Requirements:

Bachelor’s degree in Business, Logistics, or any related field
At least 2 years of relevant experience in relationship management, customer service, operations, or a related field
Prior experience in last-mile delivery operations is a plus but not mandatory
Strong problem-solving skills and the ability to think logically under pressure
Excellent communication and interpersonal skills to build and maintain strong partnerships

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