Operations Assistant[ North/Data entry work/logistics or supply chain operations/IOR/EOR processes] - Toa Payoh

1. OPERATIONAL SUPPORT:

• Assist in coordinating and managing the end-to-end Importer of Record (IOR) / Exporter of Record (EOR) process for global shipments.
• Communicate with customers, freight forwarders, and customs authorities to ensure smooth clearance and timely delivery of goods.
• Review shipping documents, such as invoices, packing lists, and certificates of origin, to ensure accuracy and compliance with regulations.

1. DOCUMENTATION MANAGEMENT:

• Maintain accurate and well-organized records of shipments, customs entries, and compliance-related documentation.
• Assist in preparing essential import/export compliance documents, including import licenses, permits, and declarations.

1. CUSTOMER COMMUNICATION:

• Serve as a key point of contact for customers, providing timely updates on shipment status and addressing inquiries.
• Work closely with customers to gather necessary information and ensure compliance with local regulations.

1. REGULATORY COMPLIANCE:

• Stay informed about evolving customs regulations and trade policies across various countries.
• Ensure that all shipments adhere to relevant trade and customs requirements.

1. ISSUE RESOLUTION:

• Identify and resolve operational issues, including document discrepancies or customs holds.
• Escalate critical issues to the operations manager when necessary.

1. REPORTING & ANALYSIS:

• Assist in preparing regular reports on shipment and operational performance.
• Analyze data to identify trends and recommend process improvements.

QUALIFICATIONS & REQUIREMENTS

EDUCATION:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.

EXPERIENCE:

• 2-3 years of experience in logistics or supply chain operations.
• Familiarity with IOR/EOR processes is an advantage.

SKILLS:

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and logistics management systems.
• A problem-solving mindset and ability to work under pressure.

KNOWLEDGE:

• Understanding of customs documentation and international trade regulations.
• Knowledge of APAC trade regulations is a plus.

PERSONAL ATTRIBUTES:

• Detail-oriented with a strong focus on accuracy.
• Proactive and team-oriented approach.
• High level of integrity and professionalism.