Customer Service Coordinator
Crane Worldwide Logistics Jurong East Full-time
The incumbent will proactively address customer's concerns and assist them with their needs and provide support in warehouse administrative operations.
- Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
- To promptly liaise with customers / suppliers’ inquiries via phone call or email related to the day-to-day operations.
- Ensures all Inbound and Outbound documents & information are cascaded to warehouse operators via email and/or all communication channels.
- Ensures warehouse operators input data accurately and update Warehouse Management System inventory transactions within the timeline with the objective to maintain stock accuracy.
- To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
- To input data for monthly billing in excel file.
- To ensure office areas are well maintained.
- Performs other job-related functions as and when required by superior.
- Minimum GCE ‘O’ level / NITEC in any relevant discipline
- Good understanding of Customer Service and Warehouse Operations
- Ability to work accurately and methodically.
- Good communication skills
- Ability to plan and organize work.
- Performs well under pressure in a fast-paced environment.
- Work location at 8 Jurong Pier.
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