[ref. l70964504] Butler (Front Office)

apartmentSHANGRI-LA HOTEL LIMITED placeToa Payoh scheduleFull-time calendar_month17/4/25

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family.

We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office (Butler) to join our team!

As a Front Office (Butler), we rely on you to:

Provides personalized service to VIP & Suite guests such as In room check in and check outs, secretarial and concierge services, mail and information, airline reservations / confirmations and food and beverage service.
Assist in Reception / Guest relations / Valley Wing Lounge & Summit room duties.

To have knowledge of the operational systems of the Valley wing & Guest

relations operation and related areas

Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests
Drives customer delight and retention by being a role model in delighting guests in every single interaction
Actively obtains feedback from guest to improve services and facilities
Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel's policies and procedures at all times
Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out
To highlight any special events or anniversary of guest and ensure the personalized welcome card from Higher Management along with amenities are prepared
Whenever possible, to engage in small conversation with guests and find out about their stay and any special preferences
Checks rooms before guest arrives and reports any repair or discrepancies to Engineering & HK Department immediately
Checks quality / presentation / temperature of food / beverage / service prior to serving
Provides one-stop-shop service to guests (Concierge, F&B, Cashiering, Check-In etc.)
Establishes and develops good working relations through cooperation and constant feedback
Maintains the integrity and confidentiality of guest information at all times

Requirements

Able to work shift, weekends and public holidays
Neat and Pleasant appearance
Well groomed
Well versed in the English Language
Outspoken and friendly
Excellent communication skills
Good physical health
Able to carry heavy objects (eg luggage)
Minimally 2 years' experience working in a well-known hotel

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