Field Application Engineering – Manager
ZERO-ERROR SYSTEMS PTE. LTD. Bukit Batok Full-time
About the Role
Zero-Error Systems (ZES) is seeking versatile, detail-oriented Field Application Engineering - Manager. In this role, you will work closely with the sales and engineering team to identify customer needs, develop technical solutions, and ensure the successful implementation and optimization of ZES’ products.Working in a dynamic, fast-paced, development environment, you will also play a crucial role in providing technical support and expertise to customers. This position requires a blend of technical knowledge, customer interaction, and problem-solving skills.
Key Responsibilities- Customer Support and Relationship Management
- Serve as the primary technical contact for customers, addressing their queries and providing technical support.
- Build and maintain strong relationships with customers to understand their requirements and provide tailored solutions.
- Provide effective FAE support to customers for ZES products, through alignment with internal sales teams and engineering team.
- Pre-Sales Support:
- Collaborate with the sales team to understand customer needs and develop technical proposals.
- Assist in the preparation and delivery of product demonstrations and technical presentations to potential customers.
- Provide technical input for the development of sales strategies and proposals.
- Technical Expertise and Solution Development:
- Stay up-to-date with industry trends, emerging technologies, and competitive products.
- Develop and customize technical solutions to meet specific customer requirements.
- Partner closely with the engineering team to provide customer feedback and influence product improvements.
- Post-Sales Support:
- Ensure successful product implementation and integration at customer sites.
- Provide ongoing technical support and troubleshooting to resolve customer issues.
- Documentation and Reporting:
- Prepare and maintain detailed technical documentation, including application notes, user guides, and technical reports.
- Maintain accurate records of customer interactions, issues, and solutions.
- Provide regular updates and reports to management on customer activities and support issues.
- Any other duties assigned
- Bachelor’s in Electrical Engineering or related field.
- Strong understanding of the semiconductor industry, market dynamics, and competitive landscape in the region.
- Proven experience in a field application engineering or similar technical support role, for Semiconductor components, including Power management IC, MCU/FPGA is preferred.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication skills.
- Able to work independently as well as a good team player
- Detail-oriented, with a strategic outlook and a focus on driving results.
- Willingness to travel to customer sites and industry events as required.
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