Membership Services Associate - Toa Payoh

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

Responsibilities:

• Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track & analyze sales performance, identifying trends and opportunities for improvement
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.

• Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated clubs.
• Any other duties assigned by Duty Manager and Head of Membership from time to time

• Excellent customer service with good interpersonal skills
• Prior work experience on front desk roles
• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• 5.5 days week (Rostered shift. No midnight shift)

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.