Customer Service Manager (Commercial Bank)
KAIROS GLOBAL SEARCH PTE. LTD. Toa Payoh Permanent
Job Description:
Our client is a well-established commercial bank and they are looking for a dedicated and customer-focused Customer Service Manager to oversee service delivery and enhance customer experience in their daily banking operations. The successful candidate will be responsible for managing a team of service representatives, ensuring high-quality customer interactions, and driving operational excellence.
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Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional banking services and resolve customer inquiries efficiently.
- Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Monitor service performance, analyze feedback, and identify areas for improvement.
- Ensure compliance with banking regulations, policies, and service standards.
- Handle escalated customer issues and work towards prompt resolution.
- Collaborate with internal teams, including operations and sales, to optimize customer support processes.
- Provide training and development programs for service representatives to enhance service quality.
- Utilize data and CRM tools to track customer interactions and drive service improvements.
Requirements:
- Bachelor’s degree in Business, Finance, or a related field.
- Minimum 5-7 years of experience in customer service, with at least 3 years in a managerial role within retail banking.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in customer service tools and banking systems.
- Knowledge of banking regulations and compliance standards.
EA Licence No: 23S1615
AVENUE K PTE. LTD.Toa Payoh
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
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