Account Servicing/ Project Assistant, GEN AI Projects [REMOTE at Singapore] - Toa Payoh
About Us
We, at Pantheon Lab, push the boundaries of reality.
Pantheon Lab Limited is a Gen AI tech company dedicated to developing advanced digital assistant solutions and digital human technologies. Since our establishment in 2019, we have expanded our footprint into key markets, including Hong Kong SAR, Singapore, Taiwan, and Japan.Our current Generative AI projects leverage proprietary deep learning technologies, such as hyper-realistic face synthesis, lip synchronization, and voice synthesis, for real-world business applications. Our clients include Fortune 500 companies and government-related facilities.
We excel in generating hyper-realistic digital humans and automating human-like multilingual responses, interactivity, expressions, and gestures. This unique expertise distinguishes us in the industry. By humanizing machines visually, virtually, and intellectually, we redefine user engagement and provide businesses with innovative digital human applications that enhance efficiency and drive success.
Our commitment to inspiring creativity through Generative AI technologies integrates digital human ecosystems into mainstream applications.
https://www.linkedin.com/company/pantheonlab/
Account Servicing/ Project Assistant (Full-time, REMOTE at Singapore)
JOB HIGHLIGHT- We are seeking a proactive and detail-oriented Account Servicing/ Project Assistant to join our team remotely from Singapore. This role is essential in supporting the Project Management Office (PMO) at Hong Kong while managing customer relationships, and assisting in local project implementation. The ideal candidate will excel in independent work, possess excellent communication skills, and demonstrate a strong customer service orientation.
- Work on real-world projects related to Digital Humans x Generative AI.
RESPONSIBILITIES
Customer Relationship Management:
- Serve as the primary point of contact for customers in Singapore, addressing inquiries and delivering exceptional service.
- Communicate effectively with clients to clarify project requirements and ensure alignment with project scopes and standards.
- Build and maintain strong relationships with clients to exceed their expectations.
- Conduct regular follow-ups with customers to gather feedback and identify areas for improvement.
Project Implementation:
- Assist the HK PMO in executing and monitoring projects, ensuring timely delivery and adherence to quality standards.
- Independently manage projects to consistently meet client expectations.
- Collaborate with cross-functional teams to coordinate project activities and resources effectively.
- Prepare comprehensive project documentation, including timelines, reports, and status updates.
- Coordinate with vendors and external parties to ensure all materials arrive in good condition and on schedule, enhancing workflow efficiency.
Communication and Reporting:
- Act as a liaison between local customers and the Hong Kong headquarters, ensuring effective communication of customer needs and project status.
- Provide regular updates to HK PMO on customer feedback, project progress, and potential challenges.
Administrative Support:
- Handle administrative tasks related to customer accounts and project management, including scheduling meetings and maintaining records.
- Assist in the preparation of presentations, proposals, and reports
- Bachelor’s degree in business administration, or a related field.
- Experience in account management, customer service, or digital project implementation preferred.
- Strong interpersonal and communication skills, with the ability to build rapport with clients and team members.
- Detail-oriented with excellent organizational and time-management skills.
- Knowledge of AI or State-of-the-art technology is a plus.
- Proficient in Microsoft Office Suite and project management tools.
- Ability to work independently and remotely in a fast-paced environment while supporting the HK PMO.
- Proficiency in speaking and writing in English and Chinese.
If you are a self-motivated individual passionate about client facing and project management, and eager to contribute to our success in Singapore while supporting our Hong Kong headquarters, we invite you to apply for this exciting opportunity!
How to Apply- Interested candidates should press APPLY or send your resume to jobs@ pantheonlab.ai
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