Salesforce Solution Architect (Senior Manager)

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This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.

• Define overarching thought leadership and Solution Architectures, that enable and release the maximum business value of Salesforce technology for our public sector clients
• Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain
• Bring targeted Accenture assets and offering to public sector clients, leveraging knowledge gathered through connecting with Accenture’s lines of business and inquiry into client pain points
• Advise organizations and delivery setup for our public sector clients; including DevOps
• Engaging in the Salesforce community to foster a sense of collaboration and support to drive mutual professional growth.
• Based on client requirements define and refine integrated enterprise solution architectures leveraging Salesforce technology
• Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials
• Solutioning and effort estimation for requirements
• Defining delivery approach, plan and staffing
• Define master data management, data migration & data integration strategies
• Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements
• Managing resource requirements and project team members
• Leading business and functional requirements definition and prioritization/scoping of requirements
• Complete fit gap analysis of functional requirements against Salesforce.com features and functionality
• Maintaining and coordinate communication with the customer throughout each project
• Disseminating best practices on solution positioning and delivery
• Supporting pre-sales activities inclusive of participating in sales calls and proposal development

• Minimum of 10 years of progressive experience in delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
• At least 3 years of implementation experience with Salesforce
• Extensive industry knowledge especially in the public sector
• Experience with integrating Government systems
• Extensive solution definition experience including evident experience and knowledge of CRM System and Solution Architecture design (functional & technical)
• Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints; Application and Integration patterns
• Relevant certifications in Salesforce and/or Architect certified
• Ability to engage with senior clients in a business centric, business outcome-oriented dialogue
• Ability to articulate the relevant platform value proposition
• Customer oriented and great at building client relationships
• Desire to work in a dynamic work environment and be creative within a team
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills