Level 1 Support Engineer - Bedok

Job Description:

We are looking for a proactive and motivated Level 1 Support Engineer to provide first-level technical support for operating systems, middleware, and container platforms within a dynamic IT infrastructure environment.

Key Responsibilities:

• Incident Resolution:

• System Monitoring and Maintenance:

• Basic Troubleshooting and Diagnosis:

• Log Collection and Analysis:

• Collaboration and Escalation:

Work closely with cross-functional teams to address issues. Escalate incidents effectively when advanced expertise or resources are required.

Required Skills and Qualifications:

• Technical Skills:
• Basic understanding of operating systems (Windows, Linux).
• Familiarity with middleware technologies.
• Exposure to containerization platforms such as Docker and Kubernetes.
• Knowledge of system monitoring and alerting tools.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Communication Skills:
• Strong written and verbal communication skills.
• Ability to document issues, steps taken, and solutions clearly for both technical and non-technical audiences.
• Customer Service Orientation:
• Committed to delivering excellent support and ensuring user satisfaction through professional interactions.
• Time Management & Multitasking:
• Ability to manage multiple incidents in a high-paced environment.
• Prioritize and respond to service requests in a timely and efficient manner.
• Attention to Detail:
• Accuracy in configuration, log review, and issue resolution to maintain quality and prevent recurrence.
• This role involves rotational shifts, based on operational needs. Office-based role with occasional remote troubleshooting responsibilities.