IT Support Manager

An IT Support Manager oversees the IT support team, ensuring the smooth operation of technology systems and providing technical assistance to staff. They manage day-to-day IT operations, resolve technical issues, and improve IT services to meet business needs.

Key Responsibilities:

• Team Management: Lead and manage the IT support team, providing training and guidance.
• Technical Support: Ensure timely resolution of IT issues and provide support to staff.
• System Maintenance: Oversee regular maintenance and updates of IT systems and software.
• Problem Solving: Troubleshoot and resolve technical problems efficiently.
• Collaboration: Work with other departments to align IT solutions with business needs.
• Reporting: Monitor IT performance and prepare reports on system status and team activities.

Essential Skills:

• Leadership: Strong team management and coaching abilities.
• Technical Knowledge: In-depth understanding of IT systems, software, and troubleshooting.
• Problem-Solving: Ability to quickly diagnose and resolve technical issues.
• Communication: Clear communication with staff and departments.
• Organization: Ability to manage IT projects and priorities effectively.