Client onboarding specialist - Bukit Merah

We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and regulatory requirements are met.

Key Responsibilities:

• Manage the full client onboarding process, from initial contact to account activation.
• Collect, review, and verify all necessary client documentation and information.
• Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) regulations.
• Liaise with internal teams such as Compliance, Legal, and Operations to ensure timely and accurate onboarding.
• Maintain accurate records of client interactions and onboarding progress in the CRM system.
• Provide ongoing support to clients during the onboarding process, addressing any inquiries or issues promptly.
• Assist in the development and implementation of onboarding procedures and best practices.
• Monitor onboarding metrics and report on progress and potential areas for improvement.
• Keep up-to-date with regulatory changes and industry best practices related to client onboarding.
• Ensure a positive client experience by delivering exceptional service throughout the onboarding process.

Qualifications & Experience:

• Bachelor’s degree in Finance, Business, or a related field.
• 2-5 years of experience in client onboarding, preferably in the financial services industry.
• Strong knowledge of KYC, AML, and CDD regulations.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Proficient in using CRM systems and other onboarding-related software.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.