Manager/ Senior Manager – Technology - Toa Payoh
WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.
The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.
We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.
We have the following role opening:
Manager/ Senior Manager – Technology
Responsibilities:
- Managing the service desk team
- Awareness of end user needs and changing requirements
- Command and control leadership – ability to understand the problem, analyse and account for incidents
- Manage the service delivery team to successful execution of daily production duties
- Lead technical discussions within the service desk team
- Escalate all production / non-production issues to the relevant teams and stakeholders
- Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
- Provide post mortem analysis and reports of incidents
- Authoritatively and confidently guide escalation tickets to resolution
Requirement:
- Bachelor’s degree within a given technical field
- 7 – 10 years of operations management
- 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
- 5+ years of experience managing teams especially business service operational support
- Articulating high level business requirements to senior management
- Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
- Ability to be proactive with a strong desire for continuous improvement of practices and processes
- Outstanding written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to manage and multitask in a fast-paced environment
- ITSM, ITIL and other service management certifications are advantageous
We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.
In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.