[ref. h9251704] Geylang - Customer Service Admin (Up to $2,600 + Bonus)

apartmentREVUP PROSERVICES PTE. LTD. placeGeylang descriptionPermanent calendar_month3/4/25

Key Responsibilities

Perform outbound calls to ensure timely resolution of customer queries and follow-up with customers via email if necessary.
Handle daily case management, ensuring cases are resolved in accordance with SLA requirements.
Possess in-depth knowledge of company's products and services to provide accurate and effective responses to customer inquiries.
Maintain accurate and detailed case documentation in the CRM, including internal and external communications.
Ensure appropriate routing of cases to relevant teams for further investigation, if required.
Monitor customer feedback and escalate any trends or spikes in concerns to the CS Senior Manager.
Track and update case backlog statistics for senior management, highlighting potential performance risks.
Assist the CS Senior Manager in providing critical data for service improvement projects and ad-hoc analysis.
Ensure timely resolution of escalated cases
Any added responsibility related to Customer Service Support

Requirements:

Min Diploma in education
Minimum of 1 year of experience in customer service or related fields.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

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