Helpdesk Support Engineer (Entry Level) / 5 days / Novena - Geylang
TEMPSERV PTE. LTD. Geylang
Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Provide operating guidance, training and troubleshooting documents to internal and external parties.
- Ensure the delivery of support in accordance to project’s SLA (Service Level Agreement)
- Gathering of logs/information requested from L2 and L3 for ticket resolution
- Assist in generation of various reports and other admin work
- To be able to attend to user on-site when required.
Requirements:
- Diploma in Computer Science / Engineering/ Information Technology or equivalent
- Preferably of 1 year of working experience as helpdesk agent, experienced in fronting customers
- General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus
- Entry level vacancies are available
- 5 days work week from 0800 to 1730
Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg
Tempserv Pte Ltd
License No: 06C3745
Attention: Wee Wan Qi / EA Personnel No: R22109446
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