Choa Chu Kang - Service and Operations Management Analyst $5500 (ID: 668515)

• Proposing research topics, approaches, and strategies in Service, Operations, and Enforcement Management, with an emphasis on improving citizens' insights.
• Conducting studies on emerging trends in Service, Operations, and Enforcement Management, and providing context-specific insights for the Singapore public sector.
• Collecting citizens' insights on Service, Operations, and Enforcement Management through various research methods, such as surveys, ethnographic interviews, intercept interviews, focus groups, contextual inquiries, and observations.
• Managing WOG quantitative research, including designing studies, selecting research partners, coordinating with vendors and stakeholders and sharing findings with government agencies.
• Transforming research findings into learning resources, including articles, videos, infographics, toolkits, scenarios, games, simulations, case studies, and papers on Service, Operations, and Enforcement Management to support learning needs inside and outside of the classroom.
• Facilitating and organizing communities (both online and face-to-face) to exchange best practices, discuss key issues, and address challenges related to Service, Operations, and Enforcement Management within the public sector.
• Designing and implementing learning programs for practitioners and leaders, such as:
• Developing and leading discussions on Service, Operations, and Enforcement Management.
• Coordinating roundtables, seminars, and lectures hosted by thought leaders and academics to highlight current and emerging issues in Service, Operations, and Enforcement Management.
• Providing advisory and consultancy services to public sector agencies and managing cross-disciplinary projects.

• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus
• Possesses a keen interest in Service, Operations, and Enforcement Management.
• Demonstrates strong analytical abilities.
• Exhibits excellent written and verbal communication skills to present research in a compelling and engaging manner for stakeholders.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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