Woodlands - Junior customer service officer (desk bound)

The primary responsibilities of a Customer Service Officer would be:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests and Sale Executive are properly informed of any request.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Build a relationship with clients
• Preparation of sale and sale-related reports on a timely basis.
• Any ad-hoc work as prescribed by the superior.

Competencies and Skills Required:

• Good communication skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills