Choa Chu Kang - Technical Manager

Primary responsibilities:

• Assist the Business Manager to lead SMD team.
• Training of new Calibration Officer.
• Provide technical support with focus on laboratory work scope expansion and development to achieve better efficiency and higher productivity.
• Performing and Managing In-house and Onsite calibrations

Specific responsibilities:

• Expand laboratory work scope for Dimensional and Mechanical fields.
• Be an approved Local Accreditation Body signatory for Dimensional and Mechanical fields of calibration in the laboratory.
• Arranging recalibration of standard equipment’s before due date through ISO/IEC 17025 accredited labs having better CMC, reviewing the certificate of master instruments and periodically updating the Master equipment’s list.
• Regularly updating the drift records of master instruments.
• Reviewing and approving the calibration certificates.
• Improving the delivery performance by getting the work done from the team as per plan and delivering instruments within committed TAT.
• Identify training needs and provides training for staff.
• Increase calibration productivity and efficiency by adopting improved systems and methods.
• Arranging & performing preventive maintenance, in service checks, inter laboratory Comparison (ILC) and Proficiency Testing (PT) as per planner.
• Ensure laboratory procedure are up to-date with regular review. Develops and improves calibration procedure and prepare CMC calculations.
• Assists in maintaining laboratory Quality Management Systems as per ISO 17025, To be well prepared for the internal and external audits.
• Manages laboratory technical functions in accordance with Local Accreditation Body standards.
• Provide technical support during equipment failure also providing technical guidance to the team.
• Participate in identifying new business opportunities and development.
• Assists in annual Capex budget exercise and assist with Capex justification for new or replaced equipment.
• Listen and provides technical advice to client and assists in client audits
• Anticipate the clients’ needs to offer the most suitable solution.
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
• Liaise with clients on technical issues when required also confirming the calibration capability to CS team for enquiries.
• Maintain draft Calibration Certificate formats/templates.
• Maintain good housekeeping at workstation/areas by implementing and maintaining 5S activities.
• Expand business relationship while interacting with customers.
• Always act in a friendly and reliable manner, Act upon client feedback.
• Manage timely trouble shooting and assist customer as necessary.
• Build and foster collaboration with internal teams involved in service delivery.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• Perform any other responsibilities as assigned by Management

Requirements:

• Diploma/Degree education in engineering or related field.
• 7 -10 years’ experience in equipment measurement/calibration field.
• Technical knowledge and experience in related field and in using management methods and tools.
• Able to work independently and to coordinate several activities simultaneously
• Able to interact with all levels of management, suppliers, and clients.
• Good communication, negotiation, and interpersonal skills
• Works well under pressure, challenges status quo.
• Fluent English and local language
• Applies judgment and acts according to the SGS standards of ethics and integrity
• Knowledge of ISO systems and procedures
• Able to coordinate and motivate a team towards a common goal.
• Able to realize business opportunities in conformity to the business strategy.
• Acts quickly and decisively; able to make tough calls.