Senior Customer Experience Executive (Automotive) - 5 Days, MNC - Pasir Ris

Benefits:

• 5 Days, 830am-6pm
• Location: East
• MNC with good career growth
• Salary up $5000

Job Scope:

• Build and maintain strong relationships with leasing customers as the main point of contact for service needs.
• Regularly engage with customers to assess satisfaction, understand their needs, and suggest improvements.
• Work with fleet and operations teams to ensure timely vehicle maintenance and smooth service delivery.
• Set and maintain customer service standards tailored to the leasing business.
• Track and report customer satisfaction metrics like NPS and Customer Satisfaction Scores, recommending actions based on trends.
• Conduct surveys, analyze feedback, and present findings to guide service improvements.
• Lead initiatives such as loyalty programs, appreciation events, and feedback systems to enhance the customer experience.
• Develop engagement programs to foster loyalty and build a strong client community.
• Train and guide staff on customer service standards and best practices.
• Coach team members on effective communication and proactive problem-solving.
• Provide ongoing support to ensure consistent, high-quality service delivery.

Job Requirement:

• Minimum Degree in Business related field or equivalent
• Minimum 2-3 years of experience in customer service/ customer relationship management in the automotive or leasing industry will be advantageous
• Possess Class 3 Driving License

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)