Toa Payoh - Host/Hostess (5 Days work-week)

As the first point of contact for all guests visiting La Table D’ Emma, the Host/Hostess plays a crucial role in providing a warm welcome and ensuring a smooth dining experience. This position involves managing reservations, coordinating the flow of guests, and assisting the service team to maintain a well-presented dining environment.

What you will expect:

• Greet and welcome guests as they arrive at the restaurant
• Manage the restaurant's reservation system, taking phone calls to book and confirm guest reservations
• Coordinate the flow of guests in and out of the restaurant to ensure efficient seating
• Manage the restaurant's waitlist and communicate accurate wait times to guests
• Engage in sales efforts by providing information on special promotions, events, and menu offerings, both over the phone and in person, with the goal of increasing reservations and guest attendance
• Assist to handle customer recovery by addressing and resolving guest complaints or issues in a prompt, professional manner, ensuring a positive outcome
• Engage in public relations activities, representing the restaurant positively and promoting guest satisfaction
• Perform administrative documentation tasks, such as maintaining reservation logs, updating guest records, and preparing reports as required by management
• Assist the service team in ensuring the dining room is clean, well-presented, and all tables are set for guests
• Perform other related duties as required by the Reservation and Restaurant Managers.

• Previous experience in a similar role preferred
• Exceptional customer service skills with a friendly and approachable demeanor
• Strong organizational and multitasking abilities
• Ability to work effectively under pressure in a fast-paced environment
• Basic computer skills, including experience with reservation systems
• Positive attitude :D

5 Days work/week rostered, must be able to work weekends.

Time: 10.30am to 3pm and 5.30pm to 10.30pm (Split Shift) - 44 Hours/Week